When something comes up that can't wait for your next scheduled visit, NeighborCare NP Practice offers same-week telehealth urgent care for families throughout Massachusetts — including evenings and Saturdays.
Request an Urgent Visit
Telehealth urgent care gives patients throughout Massachusetts a fast, convenient way to be evaluated for non-emergency illness or injury by video instead of sitting in a waiting room. Rachel Clerge, FNP-BC, assesses your symptoms, orders testing when needed, and prescribes treatment electronically to your pharmacy.
Emergency disclaimer: Telehealth urgent care is not appropriate for medical emergencies. If you are experiencing a life-threatening emergency, call 911 or go to the nearest emergency room.
Patients with colds, flu, sinus infections, sore throat, or seasonal allergies.
Adults with suspected urinary tract infections, pink eye, or minor skin rashes.
Anyone in Massachusetts who needs same-week care outside of standard business hours.
Patients who prefer to avoid an in-person urgent care or emergency room wait for a non-emergency concern.
Request your visit through the patient portal and describe your symptoms. Rachel will review your request and confirm a video visit time, often the same day or within a few days. During the visit, she will ask about your symptoms, review your history, and recommend next steps — including a prescription, home-care guidance, or referral for in-person or emergency evaluation if needed.
Fast access to care without the wait of a walk-in clinic or emergency room.
Visits available outside standard business hours for urgent, non-emergency needs.
Prescriptions sent directly to your pharmacy when clinically appropriate.
Rachel Clerge, FNP-BC, brings 15 years of urgent and primary care experience to every video visit, so you get an accurate, thoughtful evaluation — not a rushed assessment. Bilingual in English and Haitian Creole, she serves patients throughout Massachusetts.
Learn more about Rachel Clerge, FNP-BC · See telehealth primary care
Telehealth urgent care is well suited for colds, flu, sinus infections, sore throat, urinary tract infections, pink eye, minor rashes, allergic reactions, and minor injuries. Rachel will assess your symptoms and let you know if in-person or emergency care is needed instead.
NeighborCare NP Practice offers same-week telehealth urgent care appointments, including evening and Saturday hours, so you can be seen quickly without a trip to an urgent care clinic or emergency room.
Yes. Rachel Clerge, FNP-BC, can prescribe medication when clinically appropriate and send it electronically to your preferred pharmacy anywhere in Massachusetts.
Chest pain, difficulty breathing, severe bleeding, stroke symptoms, or any life-threatening emergency require an immediate call to 911 or a visit to the nearest emergency room. Telehealth urgent care is intended for non-emergency concerns only.
Request a telehealth urgent care visit with Rachel Clerge, FNP-BC.
